Privacy Policy

1. Overview

This Privacy Policy explains how SetNova ("SetNova," "we," "us," or "our") collects, uses, discloses, and protects information when you visit setnova.us (the "Site"), submit a business inquiry, apply as a setter, or otherwise interact with us. By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site or submit information to us.

2. Information we collect

We collect the following categories of information:

• Information you provide directly: name, email address, phone number, company name, website, job- and business-related details, employment and sales-experience history, age confirmation, timezone and country, and any other information you choose to include in an application, inquiry, or message to us.
• Automatically collected information: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, and timestamps, collected through standard server logs and, where you consent, analytics tools.
• Cookie data: see our Cookie Policy for details on the specific cookies and tracking technologies we use.
• Communications: records of correspondence if you contact us by email or through the Site, including the content of your messages.

We do not knowingly collect payment card numbers, government identification numbers, or other sensitive financial or health information through this Site.

3. How we use information

We use the information we collect to:

• Evaluate and process business inquiries and setter applications;
• Match businesses with candidates and communicate about potential fit;
• Schedule and manage calls, onboarding, and ongoing service delivery;
• Respond to questions and provide customer support;
• Operate, maintain, secure, and improve the Site and our services;
• Detect, investigate, and prevent fraud, abuse, or spam submissions; and
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not use it to make automated decisions that produce legal or similarly significant effects about you without human involvement.

4. How we share information

We may share information with:

• Service providers who perform functions on our behalf, such as CRM, scheduling, hosting, email delivery, and automation platforms (for example, a configured GoHighLevel, Zapier, or Make webhook), under obligations to protect your information and use it only for the services they provide to us;
• Matched counterparties, meaning that if you are a setter applicant, relevant application details may be shared with a prospective business client as part of the placement process, and vice versa, only as necessary to facilitate a potential match;
• Legal and safety authorities when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others; and
• Successors in the event of a merger, acquisition, financing, or sale of some or all of our business assets, subject to standard confidentiality arrangements.

We do not sell or rent personal information to third parties for their own marketing purposes.

5. Cookies and analytics

We use essential cookies required for the Site to function, and, only where you consent through our cookie banner, analytics tools such as Google Analytics, the Meta Pixel, or the LinkedIn Insight Tag to understand how the Site is used and measure the effectiveness of our outreach. You can withdraw consent at any time by clearing your browser's local storage for this Site, which will show the cookie banner again. Full detail is in our Cookie Policy.

6. Data retention

We retain application and contact information for as long as reasonably necessary to evaluate your inquiry, deliver services, maintain business records, and comply with legal, accounting, and reporting obligations. If you ask us to delete your information and we have no legal or legitimate business reason to keep it, we will do so within a reasonable time.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect, including transmitting data over encrypted (HTTPS) connections and restricting access to personal information to personnel and service providers who need it to perform their functions. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

8. Children's privacy

This Site is not directed to, and we do not knowingly collect personal information from, children under the age of 13. Setter applicants must confirm they are 18 years of age or older as part of the application process. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe a child has provided us with information, contact us at info@setnova.us.

9. Your privacy rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of the personal information we hold about you, and to opt out of certain uses of your information. Residents of California and other U.S. states with comprehensive privacy laws may have additional statutory rights, including the right to know what personal information is collected and to request deletion, subject to applicable exceptions. We do not sell personal information as defined under these laws and do not engage in behavioral advertising that requires an opt-out mechanism beyond our cookie consent controls. To exercise any of these rights, contact us at info@setnova.us; we will respond within a reasonable time and may need to verify your identity before fulfilling a request.

10. International users

SetNova operates in the United States, and information you submit is processed and stored in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, which may have data protection laws different from those of your jurisdiction.

11. Third-party links

The Site may contain links to third-party websites, calendar and scheduling tools, or social media pages that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with information.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the "Last updated" date above when we do, and material changes will be reflected on this page. Your continued use of the Site after a change becomes effective constitutes acceptance of the revised policy.

13. Contact us

Questions, requests, or complaints about this Privacy Policy or our data practices can be sent to info@setnova.us.